Privacy Policy ("us", "we", or "our") operates (the "Site"). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at

Throughout this document, we divide data into two categories:

  1. Personal data
  2. Log data

As for Personal Data, this is information identifying you as a user on (like users and organizations).

As for Log Data, this is the data sent by your applications for processing on (like errors).

balanced dev and Yuzu are developed and maintained by HiFi ltd in the UK.


Information Collection and Use

While using our Site, we ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally, identifiable information may include but is not limited to, your name and email address ("Personal Information"). This information is used to improve the way we communicate with you throughout the Site and integrations like Emails and Slack messages.

This is an overview of the personal data we collect directly on and why we do it.


Field Description
Email We collect user email in order to send them help during their trial and other types of emails that the user opts-in to.
Created A date and time is stored on all users in order to see when their trial expires.
LastLoggedIn The last time the user logged in is stored to show organization admins if their users log in or not and not optimize the search user feature to show results from people the logged in first.
Name The users name is stored in order to show a name rather than an email throughout both the UI and the notification channels (mail, Slack, etc.).
FailedLoginAttempts When a login using username/password fails, we increment a counter on the user.


Field Description
Name The name of the organization is stored to be able to generate a correct invoice and to show in different locations on the UI.
Created A date and time is stored on all organizations in order to see when their trial expires.
CompanyName The name of the organization is stored to be able to generate a correct invoice and since users want their organization named differently than their company name (like if they have more organization on a single company).
Address The address of the organization is stored to be able to generate a correct invoice.
Zipcode The zip code of the organization is stored to be able to generate a correct invoice.
City The city of the organization is stored to be able to generate a correct invoice.
Country The country of the organization is stored to be able to generate a correct invoice.
Vat The vat of the organization is stored to be able to generate a correct invoice.

Access to data

We do not allow remote access to our systems, and we only share data with the following entities.

HiFi employees have access to the users Personal Data through our backoffice system. The user can restrict this access through the UI.

Personal information is forwarded to the following third-parties:

  • Stripe - We share your organization name with Stripe. Stripe is used to charge you the monthly/yearly fee and top-ups.
  • Cryptlex - We share names and email addresses. Cryptlex is used to manage the subscription license on registered developers computers. 
  • Sendgrid - We use send grid to send all emails from the Balanced Dev website. 
  • Mailchimp - If you opt in for the newsletter, we share your name and email with Mailchimp in order to send and personalize the newsletter to you. If you sign up for a Yuzu Pro trial we add your email to series of email to guide you through the purchase process.

Location of Data

All personal data is stored inside Microsoft's data center in Europe North. Backups are forwarded to Microsoft's data center in Europe West. We need to spread across at least two data centers, in order to restore customer data in the case of a data center breakdown.

Deleting personal data

A user can per request ask to get his/her user deleted. We want this to be a manual process, in order to disallow people from keep signing up for new trials.

When a user asks for deletion, the user data will be deleted from:

  • Our database
  • Backups (we don't want to modify already created backup data, why we create a new total backup and delete the old one)

Exporting personal data

All users must be able to export all of the personal data we keep about them. Personal data can be requested through our support and will be delivered as an excel spreadsheet.

Modification of personal data

The user can modify most of the information collected about them (like name, email, etc.). We have some internal properties which are not visible through the UI (see the first paragraph on this page). This information can be updated by contacting our support staff.



Like many site operators, we collect information that your browser sends whenever you visit our Site. This data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics. We use Google Analytics and AdWords conversion tracking to monitor traffic and optimize how we spend our ad money.



Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer's hard drive.

Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.



The security of your Personal Information is important to us but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Links to Other Sites

Our Site contains links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. has no control over and assumes no responsibility for, the content, privacy policies, or practices of any third-party sites or services.


Changes to This Privacy Policy may update this Privacy Policy from time to time. You will be prompted to accept any updates to the Privacy Policy on the login following the update. You are advised to review this Privacy Policy periodically for any changes.


Contact Us

If you have any questions about this Privacy Policy, please contact us.